Customer Satisfaction Survey





Your feedback is important to us and will enable us to improve our processes, products and service.93

1. Please provide the following contact information:

* Name  :  
* Company  :  
 Address  :  
 City / Town  :  
 State  :  
 Postal Code  :  
 Country  :  
* Email  :  
     
*Fields marked with mandatory


2. Please specify the Milton Roy product you are writing about today. (Select     all that applies):

 E-Mag (Electro Magnetic)
 Motor Driven (M/MV/GB/GS)
 Motor Driven (B105/B145/MROY/PHL)
 Motor Driven (Plunger Pumps)
 Dosing Systems
 Spares

3. Satisfaction level as it relates to the quality of products supplied by Milton      Roy.

 Strongly Dissatisfied
 Dissatisfied
 Somewhat Dissatisfied
 Neutral
 Somewhat Satisfied
 Satisfied
 Extremely Satisfied

4. Satisfaction level as it relates to the services supplied by Milton Roy.quality     of products supplied by Milton Roy.(Sales, Technical, Spares etc.)

 Strongly Dissatisfied
 Dissatisfied
 Somewhat Dissatisfied
 Neutral
 Somewhat Satisfied
 Satisfied
 Extremely Satisfied

5. Satisfaction level as it relates to delivery of Milton Roy products.

 Strongly Dissatisfied
 Dissatisfied
 Somewhat Dissatisfied
 Neutral
 Somewhat Satisfied
 Satisfied
 Extremely Satisfied

6. Satisfaction level as it relates to responsiveness of Milton Roy to customer     enquiries, issues or problems.

a) Pre-Order
 Strongly Dissatisfied
 Dissatisfied
 Somewhat Dissatisfied
 Neutral
 Somewhat Satisfied
 Satisfied
 Extremely Satisfied

b) Post-Order
 Strongly Dissatisfied
 Dissatisfied
 Somewhat Dissatisfied
 Neutral
 Somewhat Satisfied
 Satisfied
 Extremely Satisfied

c) After Sales
 Strongly Dissatisfied
 Dissatisfied
 Somewhat Dissatisfied
 Neutral
 Somewhat Satisfied
 Satisfied
 Extremely Satisfied

7. Would you be Interested in training session on our products:

 Yes
 No

8. Overall satisfaction about Milton Roy India :

 Strongly Dissatisfied
 Dissatisfied
 Somewhat Dissatisfied
 Neutral
 Somewhat Satisfied
 Satisfied
 Extremely Satisfied

9.Thank you for your time to complete this survey. Milton Roy India's goal is     to Delight our customer with our products & services, Please feel free to     make any time suggestion to achieve our goal.